Terms and Conditions - House Clearance Wallington
Welcome to our House Clearance services in Wallington. By engaging our services, you agree to comply with the following Terms and Conditions. Please read them carefully to understand your rights and obligations.
Service Description
We provide comprehensive house clearance services in Wallington, including the removal of unwanted items, furniture, appliances, and general household clutter. Our team is committed to delivering efficient, respectful, and environmentally responsible clearance solutions.
Scope of Services
- Residential house clearances
- Office clearances
- Estate clearances
- Junk removal and recycling
- Donation of usable items to local charities
Booking and Scheduling
To schedule a house clearance, please contact us via our online form or phone. Upon confirmation, we will arrange a suitable date and time for the clearance.
Availability
Our services are available seven days a week, subject to availability. We recommend booking in advance to secure your preferred timing.
Pricing and Payment
Our pricing is based on the volume of items to be cleared, the nature of the items, and the time required to complete the job. We strive to offer competitive and transparent pricing without hidden fees.
Payment Terms
- Payment is due upon completion of the clearance.
- We accept various payment methods, including cash, credit/debit cards, and bank transfers.
- Invoices will be provided for all transactions.
Cancellations and Refunds
We understand that plans can change. If you need to cancel or reschedule your clearance, please notify us at least 48 hours in advance.
Cancellation Policy
- Cancellations made 48 hours before the scheduled clearance are eligible for a full refund.
- Cancellations made within 24-48 hours may incur a cancellation fee.
- No refunds are available for cancellations made less than 24 hours before the scheduled time.
Liability and Insurance
Our team is insured for your protection. However, we are not liable for any pre-existing damage to your property or items being cleared unless caused by our negligence.
Damages
- Report any damages immediately upon discovery.
- We will assess and address any legitimate claims promptly.
Items Not Accepted
For safety and environmental reasons, certain items cannot be cleared. These include hazardous materials, chemicals, asbestos, and illegal items.
Prohibited Items
- Paints and solvents
- Electrical appliances containing refrigerants
- Asbestos-containing materials
- Stolen or illicit items
Privacy Policy
We are committed to protecting your privacy. Personal information collected during the clearance process is used solely for service provision and will not be shared with third parties without your consent.
Data Protection
- Personal data is securely stored and processed.
- Clients have the right to access and request correction of their personal data.
Customer Responsibilities
Clients are responsible for ensuring that items to be cleared are accessible and that all necessary permissions are granted for property access.
Access Requirements
- Ensure unobstructed access to the property and areas for clearance.
- Secure any valuable or fragile items that you wish to retain.
Dispute Resolution
In the event of a disagreement, we encourage open communication to resolve issues amicably. If a resolution cannot be reached, disputes will be handled in accordance with local regulations and applicable laws.
Mediation Process
- Initial discussions to understand the concern.
- Mediation with a neutral third party if necessary.
- Legal action as a last resort.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any legal disputes arising from our services will be subject to the jurisdiction of the courts in this region.
Amendments to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Clients will be notified of significant changes, and continued use of our services signifies acceptance of the updated terms.
Notification of Changes
- Updates will be communicated via our website and direct communication channels.
- Clients are encouraged to review the Terms periodically.
Acceptance of Terms
By engaging our House Clearance services in Wallington, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.